Our 30-day guarantee
We want you to love your FlexFit purchase. Every order is backed by our 30-Day Satisfaction Guarantee: if you’re not happy, you can request a return within 30 days of the delivery date. If more than 30 days have passed since delivery, we’re unfortunately unable to offer a refund or exchange.
Return conditions
To be eligible for a return, your item should be in the same condition you received it and, where possible, in its original packaging. For hygiene reasons, personal wellness items must be unused unless they arrived faulty or damaged. Please keep your order confirmation as proof of purchase.
Damaged or defective items
If your item arrives damaged, defective or incorrect, we’ll make it right at no cost to you. Contact us within a few days of delivery with your order number and a photo of the issue, and we’ll arrange a replacement or a full refund.
How to start a return
To begin, email us at [email protected] with your order number and the reason for your return. Our team will confirm your eligibility and send you clear return instructions, including where to send the item. Please don’t send items back before contacting us, as returns without prior arrangement may not be processed.
Return shipping costs
If the return is because an item arrived damaged, defective or incorrect, we cover the return shipping. For change-of-mind returns under our satisfaction guarantee, you are responsible for the cost of returning the item, and original shipping charges (if any) are non-refundable. We recommend using a trackable service, as we can’t be responsible for items lost in transit back to us.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method. Because orders are paid using cryptocurrency, refunds are returned via the same method; the amount refunded reflects the value of your order. Please allow a few business days for the refund to be processed after approval, plus any additional time your provider needs to post it.
Late or missing refunds
If you haven’t received an approved refund after a reasonable time, first re-check your records, then contact your payment provider, as there is often processing time before a refund is posted. If you’ve done this and still haven’t received it, email us at [email protected] and we’ll look into it.
Exchanges
Need a different item or a replacement for a faulty product? Email [email protected] and we’ll help arrange it.
Need help?
For any question about refunds or returns, contact us at [email protected]. We typically reply within one business day.